Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
While we strive to accept all returns, every item shipped will be inspected to ensure quality control. We will accept any new/tagged/unworn/mint condition items/products within 15 days from the day of delivery for a full refund or store credit. No exchanges or partial store credit are offered at this time. You are welcome to start a new order for a different size or to make a new purchase once your return is fully processed and refunded. Worn, used, or incomplete sets will not be accepted. To be eligible for full refund or store credit, your merchandise(s) must show no signs of wear and must be accompanied with all original tags.
Items marked 'FINAL SALE' are final sale and are not returnable.
***Please note panties, bodysuits, and swimsuits that have been tried on in direct skin contact or which show any signs of wear will not be accepted. Body creams, heavy perfume and jewelry can cause the garment to become soiled or damaged and therefore cannot be returned.
We ask that you use the same box or mailing/shipping package and seal it back securely with tape to return your merchandise (s) to ensure protection of the garment(s) or clothe (s) during shipping. If you don’t have the same box or shipping package, we kindly ask that you use an appropriate box and properly fold the items (s).
Return & Refund at a Glance:
Do you accept returns?
-Yes, I accept returns
Return Policy:
Return Window: 15 days
Method & Fees: Visa Card, Master Card, Google Pay, Apple Pay, Shop Pay, American Express, Paypal
Method: By mail
Refund processing time: 7-15 days
Product Condition: New
Currency: USD
Countries
-United States only*
Accept returns?
-Yes
Return window
-15 days from delivery date
Return method
-By mail
Item condition
-New
Restocking fee
-No fee
Return reason and fees
-Customer responsibility (remorse), no fee (defective)
What is the restocking fee?
-No restocking fee
How much will customers pay for return shipping?
For defective products
This happens when the product is incorrect, damaged by the carrier, or defective in another way
-No cost for returns as of February 2024
Sweetlyrose dba Sweetly Dorm respects your privacy. We do not rent or sell your personal information to anyone! We use the information we collect strictly to improve the quality of your shopping experience and we never rent, trade, or sell your private information to others. We also use the highest encryption standards available through an SSL certification.
Privacy Policy
Sweetly Rose Privacy Policy provides you with the information and policies regarding our information collection processes, how we use the information we collect, and our privacy protection assurance. By using the Sweetly Rose site, you agree to the conditions of this privacy policy.
- The information we collect
- How we use and share the personal information we collect
- Communications from Sweetly Rose
- Changes to Privacy Policy
- Questions or comments
- The information we collect
Each time a user visits Sweetly Rose, certain information is collected. That information below is specific to your visit and whether you browse, shop or register. Depending on those actions, different unique information is gathered. The information below details the types of information we collect, how it is gathered and what is done with it.
IP address, cookies, pixel tags, and gifs: non-identifying information
Part of each visit to Sweetly Rose is registered through an IP address that may help us diagnose issues with our servers and correct errors. Your IP address also allows us to gather broad, non-personal demographics that help us to analyze traffic patterns and how our site is browsed.
Cookies allow you to use the shopping cart on our site. Without cookies one cannot order from Sweetly Rose online. Cookies are alphanumeric identifiers transferred from our site to your computer so that we may identify you when you visit. These files also provide non-personally identifiable browsing and purchasing information which Sweetly Rose and its third-party vendors use to serve you more efficiently.
Most computers are pre-set to accept cookies. You can opt to have your computer warn you each time cookies are being selected or you can opt to deny cookies. If you refuse the acceptance of cookies on your computer, you will not be able to complete an online order with us.
In order to monitor the success and usage of our email marketing campaigns, Sweetly Rose may implement 'message format' or 'message open' sensing technology. These technologies require pixel tags or clear Gifs which are unseen to the user but send the appropriate information to our tracking system. This information allows us to identify if your email accepts HTML or text only emails so that we may send you the appropriate format.
Registration and order information
Sweetly Rose uses a registration process and order form so that you can purchase online, request information and receive service from us. Your personal contact information (i.e., name, email address, telephone number, mailing address, etc.) is used to send you your order and to fulfill marketing programs.
Credit card information is completely secure and protected and collected for the sole purpose of billing you for your purchase.
Users may browse our products and information without registering. Registration is optional and only required to shop online.
How we use and share the information we collect
Sweetly Rose is proud to inform you that we do not sell or share your personal information or email. Your information is only used to complete your order and for marketing purposes, if you have opted for this feature.
Should you select the optional opportunity to receive emails from us about current offers and incentives, we will also use your email for this purpose. If you have not selected this option, you will not receive promotional emails.
If you have opted to receive promotional email, you may choose to remove this feature from your account at any time and the emails will be stopped.
Your contact information may also be used should we ever need to contact you regarding your order.
Gift certificates and gifts also require that certain information is sent to third parties. This information receives the same courtesy detailed above for our customers.
Communications from Sweetly Rose
Sweetly Rose offers many modes of communication to our customers. Sweetly Rose also reserves the right to communicate with our registered users regarding their order should the need arise.
Communication regarding transaction and account maintenance
Sweetly Rose communications include order confirmations, order updates, problems with orders, delivery issues (as needed), and management of accounts (should issues arise).
HTML emails and marketing
Sweetly Rose offers our users an email option that allows us to communicate with you regarding sales, incentives, new products, and other offers. If you receive these emails, you may opt at any time to remove yourself from this mailing list. If you do not receive emails, you may add yourself to this feature in your account management area.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
What do we do with your Information?
When You Purchase Something From Our Store, As Part Of The Buying And Selling Process, We Collect The Personal Information You Give Us Such As Your Name, Address And Email Address.
When You Browse Our Store, We Also Automatically Receive Your Computer’s Internet Protocol (Ip) Address In Order To Provide Us With Information That Helps Us Learn About Your Browser And Operating System.
Email Marketing (If Applicable): With Your Permission, We May Send You Emails About Our Store, New Products And Other Updates.
Text Marketing (If Applicable): With Your Permission, We May Send Text Messages About Our Store, New Products, And Other Updates. Updates Include Checkout Reminders. Webhooks Will Be Used To Trigger The Checkout Reminders Messaging System.
Changes to Privacy Policy
Sweetly Rose privacy policy was last updated in February 2023. Sweetly Rose reserves the right to amend or append this policy at any time by posting those revisions on your site. Any changes will only affect information collected after this postdate unless otherwise stated.
Contact Us:
Address: 1025 Gateway Blvd. Suite 303-208 || Boynton Beach,
Florida, 33426, United States
Email: customercare@sweetlydorm.com
Phone: 561-221-0028
Our Policy Pages:
1. Shipping Policy
2. Return & Refund Policy
3. Terms & Conditions
4. Privacy Policy
Questions or comments
Sweetly Rose invites you to communicate with us should you have a question or would like to voice a concern regarding our privacy or security policies. Please email us at customercare@sweetlydorm.com and a customer service associate will respond to you in a timely manner.
Our Policy Pages:
1. Shipping Policy
2. Return & Refund Policy
3. Terms & Conditions
4. Privacy Policy
You can always contact us through our contact page with any return question.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll automatically be refunded on your original payment method, unless store credit was selected. We kindly request up to 15 business days for your return to be processed, especially during peak seasons. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@sweetlydorm.com.